At New Asia Diagnostics, we are committed to protecting the privacy and personal information of our patients. This Privacy Policy outlines how we collect, use, store, and protect your data when you interact with us, either in person or through our website and online platforms.

Information We Collect

We may collect the following types of personal and medical information:

• Full name, contact details (phone, email)
• Age, gender, and medical-related medical history
• Appointment details and scan reports
• Communication preferences and feedback
• Information submitted through our website or contact forms

How We Use Your Information

Your information is used to:

• Schedule appointments and provide medical services
• Maintain accurate patient records
• Send appointment reminders and follow-ups
• Improve our services and communication
• Comply with medical and legal obligations

We will never sell or rent your personal data to third parties.

Data Protection and Confidentiality

• All medical records are securely stored and accessed only by authorized personnel.
• Electronic data is protected by secure systems.
• Physical documents are stored in restricted-access areas.
• Our staff is trained in data privacy and confidentiality.

Third-Party Services

We may use secure third-party tools for appointment scheduling, payment processing, or communication (e.g., WhatsApp, payment gateways). These providers are required to maintain data confidentiality and comply with applicable privacy laws.

Your Rights

You have the right to:

• Access your medical records upon request
• Correct any inaccurate personal information
• Withdraw consent for communication or marketing messages
• Request deletion of non-medically essential data (where applicable)

Website Cookies and Tracking

Our website may use cookies to improve user experience. Cookies help us understand website traffic and visitor behavior but do not collect personal information without consent.

Policy Updates

We may update this Privacy Policy periodically. Any changes will be posted on our website with the updated effective date.